Shipping policy

Thank you for visiting and shopping at Pixie Mode.

 We are a legally registered business operated under a trade license in the United Arab Emirates. Because our products are custom-made using a high-quality print-on-demand fulfillment model, your items are printed and dispatched directly from our network of expert manufacturing partners globally (including facilities in the United States, United Kingdom, and Europe) to offer you the fastest shipping times possible.

1. Processing & Production Times

All items are custom-made to order. Standard production and printing time is 2 to 5 business days before your package leaves the fulfillment facility. During peak holiday seasons, production may take up to 7 business days.

2. Shipping Rates & Delivery

Estimates Shipping charges for your order will be calculated and displayed dynamically at checkout. Because we fulfill items globally, your delivery time depends heavily on your geographic location: Orders to the UAE & GCC: 7 to 14 business days. Orders to the USA & UK: 5 to 10 business days. Orders to Europe & Canada: 7 to 12 business days. Rest of the World: 10 to 20 business days. Please note: Delivery delays can occasionally occur due to custom clearances or local carrier backlogs.

3. Shipment Confirmation & Tracking

The moment your item finishes production and is handed over to the courier (such as DHL, FedEx, or USPS), you will automatically receive a Shipment Confirmation email containing your active tracking number. Tracking details will become active and trackable within 24–48 hours of dispatch.

4. Customs, Duties, and Taxes

For Domestic Deliveries (Within the UAE): Prices are inclusive of local charges unless stated otherwise at checkout. For International Deliveries: Pixie Mode is not responsible for any customs clearance fees, tariffs, or import duties applied to your package by your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

5. Damaged or Lost Packages

If your product arrives damaged during transport or gets officially lost by the carrier, please contact our support team immediately at support@pixiemode.com with clear photos of the damaged item. We will issue a free replacement order via our print providers right away.